If you are having difficulty logging into the WIFIPLUG app please follow the steps below.
For WiFiPlug2 & WiFiPlug V.1 users
As of December 2016 the WiFiPlug2 and WiFiPlug V.1 apps have been discontinued causing users to receive timeout error messages. If this affects you, please see our Getting Started guides on how to register in the newer WIFIPLUG app. You will need to setup any of your WiFiPlug V.1's or WiFiPlug2's in the newer app to continue using them. For help setting up your plugs, click here.
Check that you are connected to the Internet. Open a webpage or try to browse the Internet. If you find that webpages aren't loading you may not be connected to the Internet.
Please check the network that you are connected to has an Internet connection.
If you are connected to a WIFIPLUG device (Wifino1, PTS-WiFi, WIFIPLUG-###### or WIFIPLUG-HOME-####) you will not have access to the Internet. Please disconnect from this network and reconnect to your home network or data connection.
If you are connected to your home network and don't have access to the Internet please contact your broadband provider or router manufacturer for assistance.
If you find that your Internet is working, please check the WIFIPLUG Status Page to check for any downtime. We try to keep downtime to an absolute minimum but if you find that any services are currently unavailable or access is limited, please try again in a little while.