If you haven't already, you will need to download and install the WIFIPLUG app from the Apple App Store. Please see this guide on how to setup your WIFIPLUG account then return to this guide to complete setup of your WIFIPLUG.
Please make sure that you are connected to the network you wish to add your WIFIPLUG to before setup.
Please make sure that mobile data is disabled before attempting setup as it can interfere with and cause problems during the setup process.
If the MAC address of your plug begins with "0025" or "00:25" you will need our assistance in order to setup your plug. The MAC address is the 12 character code located on the rear of the unit.
Before setup, please contact Technical Support to request setup assistance. Please send us the MAC addresses of any plugs you would like to setup as well as the email address that you use to login to the WIFIPLUG app. Once we have received this information we will provide you with the next steps.
Plug your WIFIPLUG into any mains socket within range of your Wi-Fi router then press and hold the button on the plug for 10 seconds to put the plug into Sync Mode.
Open the WIFIPLUG app and login to your WIFIPLUG account. After logging in, press the add (+) button to access the device selection menu. You can also access this menu by going to the Settings page and selecting 'Add new device'.
Select the option labelled 'WIFIPLUG2'. The app will give you setup preparation steps. Once all steps are complete press 'NEXT STEP'.
You will now be asked to enter a name for your plug and provide your home network credentials so your plug can connect. Your network credentials are not stored within the app nor are they shared with the cloud.
The app will have already filled in the 'Network name' field for you but if you would like to connect your plug to a different network or the app detected the wrong network, please re-enter it in the field.
Once all three fields are complete please connect your mobile device to your plug. The network will either be called "PTS-WiFi" or "wifino1". Once connected, return to the WIFIPLUG app and press 'NEXT STEP'.
Please note: both the 'WiFi router name' and 'WiFi router password' fields are case sensitive.
After setup is complete you will be returned to your device list where your WIFIPLUG will be waiting for you.