This guide will show you how to setup 2.4GHz on your Virgin Super Hub. If you are uncomfortable doing this yourself then we recommend contacting your network provider. You can learn more about why WIFIPLUG products require the 2.4GHz frequency by clicking here.
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Open a web browser and type "192.168.0.1" into the URL bar then press [Return]/[Enter] to load the webpage.
When the page loads, login to your router with the correct credentials for your router.
After logging into your router, click the "Wireless Network Settings" button.
Locate the "Wireless Band" settings option and check the "2.4GHz" option. For maximum compatibility, ensure that the 5GHz box is unchecked. After setting these options, click "Save Settings".
After making these changes we recommend restarting your router so that the new settings can take effect.
Once your router has restarted and your mobile device is reconnected, you can proceed to setup your WIFIPLUG with ease.