If your WIFIPLUG detects a surge in power or starts to worry it goes into Sulk Mode. To bring the unit out of sulk mode, please try and plug in the WIFIPLUG into a socket that has just sent power, for example: unplug a lamp (that was switched on) and plug your WIFIPLUG straight back into that socket. The plugs have a safety device that switches them off for 1 hour if they get a surge or overload and need a boost of electricity to turn back on.
If your plug does not come back to life after a period of time then please contact Technical Support with the results to the below tests.
What happens when you:
- First plug the device in?
- Press the button on the plug once (firmly)?
- Press and hold the button on the plug for between 10 and 15 seconds (does the plug's WiFi network become available)?
- Can you hear the mechanical click of the relay inside the plug when you press the button?